FAQ & CONTACT
Get in Touch.
Have a question before purchasing, or need help with something after? Read through the common questions below first — most answers are already there. If you still need to reach us, use the form at the bottom of this page.
BEFORE YOU REACH OUT
Common Questions.
What exactly do I receive after purchasing?
You receive a ZIP file delivered instantly to your email after checkout. The ZIP contains all the files included in your product — PDFs and editable formats where applicable. No login required, no account to create. Everything arrives in one download.
How quickly will I receive my files?
Delivery is instant. Your download link is sent automatically the moment your payment is confirmed. If you don't see it within a few minutes, check your spam or junk folder before reaching out.
Can I get a refund if I change my mind?
All sales are final. Because the files are delivered digitally and immediately upon purchase, we are not able to offer refunds or returns under any circumstances. Please review what's included in each product carefully before completing your order.
Which product is right for my business?
If you want to test the system with one focused campaign, start with the Starter Toolkit Lite ($39). If you want the full multi-campaign toolkit with email, SMS, and landing page assets, the Starter Toolkit ($119) is the right fit. If you want the complete done-for-you campaign system with 8 playbooks and every asset included, the Campaign Vault ($299) is built for that. Every product page includes a detailed "Is This For Me?" section to help you decide.
Is there a subscription or ongoing cost?
No. Every rächer studios product is a one-time purchase. You pay once, you keep the files forever. There are no subscriptions, no renewals, and no recurring fees of any kind.
What is Founding Access Pricing?
Founding Access is the pricing available to the first customers who purchase during our launch period. It is not a sale or a discount — it is the price set for early access. Once this period closes, prices will increase to the regular retail price shown on each product page. There is no deadline shown publicly, so if you are considering a purchase, the current price is the best price available.
I purchased the Starter Toolkit Lite — where is my 25% upgrade discount?
Your 25% discount code toward the full Starter Toolkit is included in your order confirmation email. Check the email you received immediately after purchase. The code is exclusive to Starter Toolkit Lite customers and can be applied at checkout when you are ready to upgrade.
I did not receive my files. What should I do?
First, check your spam or junk folder — automated delivery emails sometimes get filtered. If the email is not there, make sure the email address on your order is correct. If you have done both and still have not received your files, use the form below and include your order number so we can resolve it quickly.
Can I use these products if I am not in roofing, dental, med spa, trades, or real estate?
Absolutely. The industries mentioned across our site are examples of the types of service businesses these products are built for — not a closed list. If you run any business where you sell a service directly to clients and you want a repeatable system for running campaigns, these products are designed to work for you. The frameworks, playbooks, email templates, SMS messages, and landing page structures are all adaptable to a wide range of service-based businesses. If you are unsure whether your business is a good fit, the "Is This For Me?" section on each product page is the best place to start.
Do I need Canva, Google Docs, or any paid software to use these products?
No paid tools or subscriptions are required. All products are delivered as PDF files, which can be opened in any standard PDF reader or directly in your web browser — no software purchase necessary.
The one exception worth noting is the Social Creative Pack included in every product. This file is delivered as a PDF containing clickable links to Canva templates. To access and edit these templates you will need a free Canva account at canva.com. We recommend opening the Canva links using the browser-based version of Canva on a desktop computer rather than the Canva mobile app, as the app can have difficulty opening linked templates. Everything else in the product — campaign plans, email swipe files, SMS templates, wireframes, playbooks, and checklists — requires nothing beyond a PDF reader.
Can I use these products for client work?
Yes. Your purchase includes a broad commercial use license that permits you to use, adapt, and deploy the files for your own business as well as on behalf of clients. You can use the products across multiple client projects. The one restriction is that you may not resell, repackage, or redistribute the original files as your own product, template pack, or resource. For the full license terms, please refer to our Terms of Service.
Do you guarantee results?
No — and we want to be direct about that. rächer studios products are done-for-you campaign systems. They give you the structure, the copy direction, the templates, and the deployment framework. What they cannot do is guarantee how your specific audience will respond, how consistently you deploy them, or what external market conditions you are operating in. Results depend on factors that vary from business to business. What we can say is that every file is built around proven campaign structures used by real service businesses — and that the system gives you a significantly better starting point than building from scratch. If you are looking for a guarantee of specific revenue or lead outcomes, no honest marketing product can provide that.
Are these custom campaigns or templates?
They are done-for-you templates built around proven campaign structures — not custom campaigns created specifically for your business. Every file is designed to be practical and deployable with a reasonable amount of customization on your part. You will need to fill in your business name, offer details, audience specifics, and any local market context. The system handles the structure, the copy direction, and the strategic decisions — you handle the customization and deployment. Think of it as the difference between being handed a blank page and being handed a fully structured campaign with clear instructions. The work is significantly reduced. It is not eliminated.
How do I receive updates if a product is improved later?
If a product you have purchased is updated, you will receive access to the updated files at no additional cost. Updates are delivered via a new download email sent to the address on your original order, or through your existing download link where possible. We do not guarantee a fixed update schedule — improvements are made at our discretion when meaningful additions or corrections warrant them. If you believe you may have missed an update to a product you own, contact us via the form below with your order number and we will confirm whether an update is available and ensure you have access to the latest version.
STILL NEED HELP?
Send Us a Message.
If your question is not covered above, use the form below. Include as much detail as possible — especially your order number if your question is about a purchase. We will get back to you as soon as we can.
We review all messages and respond as quickly as possible. For order-related issues, please include your order number to help us assist you faster.